Terms of use
These terms apply to MedHub, a service operated by Shepardtri Solutions Private Limited. By registering on WhatsApp you agree to them.
What MedHub does
MedHub stores the medical reports, prescriptions and images you send on WhatsApp, organises them by family member, and shows them in an online health record. It reads values and names from reports automatically to help you find and follow them.
Not medical advice
MedHub is a record-keeping tool. It does not diagnose, treat or give medical advice, and it is not a substitute for a doctor. Values and summaries are read automatically and may contain mistakes: always check the original report, and consult a qualified doctor before making any health decision. In an emergency, contact emergency services.
Your responsibilities
- Send only reports that belong to you or to family members you are allowed to act for.
- When you add a family member, you confirm you have their permission, or are the parent or legal guardian of a child under 18 or of a person who cannot consent.
- When the name on a report cannot be read, or does not match the person you chose, you are responsible for checking that the report is filed under the right person.
- Keep your phone and WhatsApp secure. Anyone with access to your WhatsApp can open your health record. Do not forward login codes or links.
- When you share a report with someone, you are responsible for choosing the right recipient.
Availability
We work to keep MedHub available, but it may be interrupted for maintenance or by problems outside our control, including WhatsApp outages. Keep your original reports.
Fees
MedHub is currently free for patients. We will tell you on WhatsApp before introducing any charge, and you can choose to stop using the service.
Ending your use
You can stop at any time and ask us to delete your data (see the privacy policy). We may suspend accounts used to send unlawful or abusive content, or other people's records without permission.
Liability
To the extent the law allows, Shepardtri Solutions Private Limited is not liable for decisions made on the basis of information shown in MedHub, or for losses caused by interruptions of WhatsApp or the internet.
Law and contact
These terms are governed by the laws of India. Questions: venkat.d@shepardtri.com.
Shepardtri Solutions Private Limited
11, F-2, Vasantham Appts., Avvai Street, Annai Indira Nagar, Velachery, Chennai, Tamil Nadu 600042, India